wow, yesterday I was playing with their public cloud because considering choosing them. I had some connection problem with my private networking there (deleted it more than once) and opened a ticket. If it was me... sorry, haha. Not good advertisement but it can happen to everyone.
Huh, I was just looking at them too. Contrary to popular opinion, I kinda prefer it when these things happen before I sign up so that in the post-mortem usually whatever architectural failure lead to the outage is corrected and you get a stronger service.
OVH are very open about their outages and root causes. Even routine maintenance tasks are cataloged with updates at http://status.ovh.net
As a more technical user it's nice to have providers that give this information rather than the boilerplate "Issue with an upstream provider" over and over.
Not saying this is the case here but that's also sometimes where you spot amateurism and should run away. I remember a host provider a long time ago (15y) who was storing its backups on the same machine as the main data. Guess how I figured out!
Oh man that sounds bad! You're right, sometimes these events do expose the inability to handle failure and you're right that that means walking away.
Thankfully many times we're reminded that there are good people out there working hard against difficult constraints and they finally get their chance to do things 'correctly' in the wake of the SHTF.
Wouldn't this require that there be a very limited amount of things that can go wrong?
Unless by stronger you mean some kind of a change in mentality over care for the service, but that would probably have a limited lifespan until it's back to normal.
Hey I would suggest not completely disregarding OVH. Their prices are good and their network is usually very reliable and fast. You simply won't find a North American hosting provider with those prices and reliability. You won't find one at double OVH prices, either (and I have tried).
no, I'm not completely disregarding OVH, I now about their network and reliability in the past. Will rethink only about my disaster strategy in the future.
