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> We had to write a ton of logic around their poor implementation and I was shocked to see the code underneath.

Just wondering, did you submit a bug report to them about this? If so, any response?



Yes, several times - we pay Mongo Atlas over $5000 per month.

We reported it immediately at the highest severity and we pay for the highest tier or support - we tried to collaborate as soon as possible. It sort of went "over their head".


Can you link the JIRA ticket? I use the Node driver heavily and have contributed several PRs to it in the past, would be more than happy to fix this since it seems fairly bad.


Hi, I'm not sure where I'm supposed to look for JIRAs at but we discussed this with Mongo Atlas via several support tickets and channels.

For example at #00636235 "how to avoid TransientTransactionError".




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