I completely get all of that; it's just frustrating when you know exactly what the bug is, and can almost see the code causing it as well as the fix in front of you (conceptually), but ... you can't actually fix it.
For example I once spent weeks working around a memory leak in a piece of very expensive commercial software; it was not a fun experience and extremely hacky, although it did work (I later heard there were problems after I left though, causing subtle financial issues and which took quite a long time to find/fix :-/). I don't expect anyone to fix our problems for us, I just want to fix my own problems.
I don't expect everything to be Open Source; I'm fine if it's not. I also don't expect them to drop everything to fix this bug for me. But it is critical for our business, and please, let me sign an NDA or something and let me fix this bug. Everyone wins with this.
For example I once spent weeks working around a memory leak in a piece of very expensive commercial software; it was not a fun experience and extremely hacky, although it did work (I later heard there were problems after I left though, causing subtle financial issues and which took quite a long time to find/fix :-/). I don't expect anyone to fix our problems for us, I just want to fix my own problems.
I don't expect everything to be Open Source; I'm fine if it's not. I also don't expect them to drop everything to fix this bug for me. But it is critical for our business, and please, let me sign an NDA or something and let me fix this bug. Everyone wins with this.