Automation is playing a part here. "Software is eating the world", which means that many interactions are now based on software - that is buggy.
The level of customer service in any e-commerce website today would be innacceptable in even the shitiest of brick-and-mortar store.
Try buying shoes without getting the wrong size of the wrong model delivered to your neighboor's former address.
Try booking a plane with using your real first name if you daaaaare having a dash in it.
Try getting a refund for _anything_, canceling a subscription to _anything_, basically doing _anything_ that commits the now cardinal sin of "reducing someone's A.R.R.)
Try getting billed for just the amount of electricity / gas / water you consumed in the previous month, as opposed to some estimation based on what the prince of Nigeria would use if he was not in exile.
Try answering a phone and having it be someone you really want to receive phone calls from, as opposed to someone trying to sell you something else.
"Capitalism theory" has it that bad actors should get replaced by better competition - however we have (inevitably) stumbled into a "local extremum" where _everything_ is crappy, but people just get on with it. So there is really no incentive into making anything work, except maybe for some luxury items - though, I suspect those are getting shitty and full of buggy software, too.
On the other end, we still have relative peace for at least of couple months.
The level of customer service in any e-commerce website today would be innacceptable in even the shitiest of brick-and-mortar store.
Try buying shoes without getting the wrong size of the wrong model delivered to your neighboor's former address.
Try booking a plane with using your real first name if you daaaaare having a dash in it.
Try getting a refund for _anything_, canceling a subscription to _anything_, basically doing _anything_ that commits the now cardinal sin of "reducing someone's A.R.R.)
Try getting billed for just the amount of electricity / gas / water you consumed in the previous month, as opposed to some estimation based on what the prince of Nigeria would use if he was not in exile.
Try answering a phone and having it be someone you really want to receive phone calls from, as opposed to someone trying to sell you something else.
"Capitalism theory" has it that bad actors should get replaced by better competition - however we have (inevitably) stumbled into a "local extremum" where _everything_ is crappy, but people just get on with it. So there is really no incentive into making anything work, except maybe for some luxury items - though, I suspect those are getting shitty and full of buggy software, too.
On the other end, we still have relative peace for at least of couple months.