What an oddly aggressive and hostile response to such a banal observation. Yes, millions of people use software they hate, all the time, that’s wildly uncontroversial.
Making up what? Go drop by your nearby shop.
My hair styling constantly complains about management software that they use and quality of payment integration.
At work I constantly hear complaints about shitty, slow IDEs.
At optician store guy been complaining about inventory system.
People hate software that they're forced to use. Professionals are better at tolerating crapware, because there's usually sunk cost fallacy involved.
This is not a reasonable way to infer the sentiment of hundreds of millions of people in different countries, different business, different situations, etc, etc.
Disguising it as an "observation" is even more ridiculous.