In my experience, long-term volunteers like this don't just up and quit without having already made multiple attempts at communicating first. The fact that those attempts are not detailed in a public "I quit" message, doesn't mean that those attempts didn't exist.
In my further experience, people with titles like "Senior Community Manager" (the title of Kiki, the person trying to "open communication") do not generally have the authority to make changes. Their role is like HR, to figure out how to calm down unhappy people.
This impression is further reinforced by the fact that later in the thread the leader of the Italian translation effort agreed with the basic list of complaints. And Kiki agreed with it as a list of basic problems with the bot. Which strongly suggests that Kiki agrees with the list of problems and already does not actually have authority to change them.
At this point I would classify this as opening up a channel of communication TO marsf, and not opening up a channel by which marsf can be heard in any meaningful way. Kiki is the wrong person, with the wrong message.
But one would assume you would mention the failure of the organisation to address your previously raised concerns in your resignation-and-criticise blog post?
Indeed. I feel for this guy. I volunteered with Mozilla for a long time and I have a lot of love for the org, but there are cultural/institutional problems it inherited from Netscape that are still there today. I think people of good conscience can't help but state why they're quitting in situations like this. We still want the problem fixed even if we can't fix it.
Yeah it seems fake, if it’s not already the number 1 priority for all the relevant decision makers at Mozilla by the second week of proven on the record disastrous changes… then none of them have any credibility left such that a community manager could make a difference. Regardless of how genuine or concerned they may be.
Even the most charitable interpretation would still implicate at least a few dozen at Mozilla to be deceivers and/or intriguers or turning a blind eye to it.
In my further experience, people with titles like "Senior Community Manager" (the title of Kiki, the person trying to "open communication") do not generally have the authority to make changes. Their role is like HR, to figure out how to calm down unhappy people.
This impression is further reinforced by the fact that later in the thread the leader of the Italian translation effort agreed with the basic list of complaints. And Kiki agreed with it as a list of basic problems with the bot. Which strongly suggests that Kiki agrees with the list of problems and already does not actually have authority to change them.
At this point I would classify this as opening up a channel of communication TO marsf, and not opening up a channel by which marsf can be heard in any meaningful way. Kiki is the wrong person, with the wrong message.