Reading the comments and replies here makes me wonder if I might have unintentionally stepped on some toes at work, especially across different cultures and people with different "takes" on English.
I've also been on the receiving end (written communication) but given that we get along pretty well in-person, I chalked that up to our different writing "style".
I see your POV, but fundamentally the issue here is Mozilla screwing with their AI bot, and some employee jumping in to do some communication after everyone's already pissed.
Sure the Mozilla employee could use better phrasing and have a more considerate approach, but it comes out so worse because the situation is already critically bad.
People will give the benefit of the doubt when they see genuine care in the actual actions and a decent track record.
I've also been on the receiving end (written communication) but given that we get along pretty well in-person, I chalked that up to our different writing "style".