It's worth highlighting the conditions under which this can help:
> in domains where the taxonomy drifts, the data is scarce, or the requirements shift faster than you can annotate
It's not actually clear if warranty claims really meet these criteria.
For warranty claims, the difficulty is in detecting false negatives, when companies have a strong incentive and opportunity to hide the negatives.
Companies have been trusted to do this kind of market surveillance (auto warranties, drug post-market reporting) largely based on faith that the people involved would do so in earnest. That faith is misplaced when the process is automated (not because the implementors are less diligent, but because they are too removed to tell).
Then the backlash to a few significant injuries might be a much worse regime of bureaucratic oversight, right when companies have replaced knowledge with automation (and replacement labor costs are high).
> in domains where the taxonomy drifts, the data is scarce, or the requirements shift faster than you can annotate
It's not actually clear if warranty claims really meet these criteria.
For warranty claims, the difficulty is in detecting false negatives, when companies have a strong incentive and opportunity to hide the negatives.
Companies have been trusted to do this kind of market surveillance (auto warranties, drug post-market reporting) largely based on faith that the people involved would do so in earnest. That faith is misplaced when the process is automated (not because the implementors are less diligent, but because they are too removed to tell).
Then the backlash to a few significant injuries might be a much worse regime of bureaucratic oversight, right when companies have replaced knowledge with automation (and replacement labor costs are high).