For smaller providers, I've found that pinging them on social media, esp. Twitter, can help (I've even had the OVH support contact me directly after a public rant on Twitter). Or go to some forum with other people that know them, e.g. lowendtalks often have people that know hetzner, ovh, scaleway, etc in and out. They will also be able to offer comparisons and shoot through the marketing BS they often have.
Also, support often are happy to answer general inquiries not related to the product, as long as it's not for outsourcing reasons (not their job to help you set up Apache). They may even get you in touch with someone more technical if needed.
Anyways, feel free to shoot an email yes, username at me dot com.
Lowendtalks is absolutely nice and I am enjoying it a lot. I thought that cloud was centralized or cheap servers would be absolutely bad but to be honest I am enjoying the niche of low end servers too and they feel more personal to me :p
Very interesting that you mention twitter, my problem is that, I do not have twitter and do not intend on having one. Maybe mastodon?
Sorry for making this multi threaded simultaneous discussions lol but as we were talking about contact pages, I think that the best discussion that we can have in my opinion with my ideals and etc. too is if a company is active on mastodon. Like we were talking how IM's etc. can be ghosted etc. which is fair too (one of my issues on OVH discord was solved, the other wasnt and I was ghosted yes)
Having a frequent mastodon presence can be huge for such a company then. Maybe that can be a compromise I am willing to do if they mention in their website that they are active on mastodon or similar. I think it might be the best way then.
Like imagine a company's contact page said that "we are active on mastodon and you can (ping?) us on there regarding any issues/support inqueries"
Fediverse definitely needs an private dm features similar to twitter then I guess too but this might be outside of the scope of this discussion which might I say I enjoyed so have a nice day sir!
Also, support often are happy to answer general inquiries not related to the product, as long as it's not for outsourcing reasons (not their job to help you set up Apache). They may even get you in touch with someone more technical if needed.
Anyways, feel free to shoot an email yes, username at me dot com.