I interviewed at Burger King in college, the manager told me I was the only applicant in their system to get above 80% on the personality test. It was incredibly easy things like, "How many minutes are acceptable to show up late for your shift? 5 minutes, 15 minutes, 30 minutes, being late is unacceptable". Or "If you knew there were no cameras able to see you, and no other employees around, how much money is okay to take from the register? $1, $5, $20, any amount is unacceptable"
He said something along the lines of "I know some employees are going to try to steal from the register, but why would they admit that in an interview?
I took one once (at iZod, I think), which included some tripwire questions. The manager said afterwards that e.g. if you saw "a customer left $0.02 in change on the counter when they left the store, what do you do?" and you picked "I chase them down the block to give it back", that's a sign that you're bullshitting the questions too hard.
You’re in a desert walking along in the sand when all of the sudden you look down, and you see a tortoise, it’s crawling toward you. You reach down, you flip the tortoise over on its back. The tortoise lays on its back, its belly baking in the hot sun, beating its legs trying to turn itself over, but it can’t, not without your help. But you’re not helping. Why is that?
Or, someone might also have a sense of karmic justice, whereby $0.02 is the same as $200 in the ethical context of returning a lost object to its owner.
The manager sounds like they'd be happy to steal your wages, as long as it was "only a small amount". You dodged a bullet there.
I mean, from the perspective of the manager, you really don't want an employee who's going to run out of the store to return an amount of money that won't matter to the customer. One can understand a peculiar value system, and also think that the conclusions it reaches are bad for your situation. (See also: "it's okay to take money from the cash register if I need it".)
I also think that going from that question to them stealing your wages can only be fairly analogized if it's a similarly insignificant amount. Is it wage theft if they underpay me by $0.02? Yes. Does it really matter? Not to me.
If getting on with your job when a customer has left $0.02 on the counter would be such a severe violation of your principles, you're likely unsuitable for jobs.
The question is hypothetical rather than practical, and in many roles (civil service, accountancy, law) demonstrated principles are a fundamental requirement.
The premise of the manager's hypothetical question was to determine whether someone is dishonest, which is flawed.
I mean, that's why the tests are BS. The real answer for 2 cents is maybe a quick "sir your change" but otherwise nothing. But some HR filters expect you to brown nose and act like you'll move heaven and earth to give maximum QoL to a McDonandls customer taking To-Go.
>Is it wage theft if they underpay me by $0.02? Yes. Does it really matter? Not to me.
well: being pedantic, 2 cents an hour done constantly adds up to $40 a year. If we're talking minimum wage, every dollar counts.
That's part of the issue, a lot of wage theft happens to those who need it the most. But they also tend to be the most exploitable.
It's been quite a long time (like, 20 years), but I think the choices were something like "take it for yourself", "put it in the register", "leave it on the counter", and "chase the customer down".
If that's your take you are not smart enough for the job. The workplace dodged a bullet.
No one cares about a persons 'sense of karmic justice' or things people make up in their heads to be clever, they are answering questions on a test.
If their IQ can't adapt to a simple question, how could they flip a burger? Their 'sense of karmic justice' or being clever might get in the way, and since they have no idea of reality they won't know what the job requires.
The pride people take in getting IQ tests wrong is quite perplexing.
Off Topic since answering basic questions is too hard for HN, but the "tripwire questions" are also/only? to open the employee to the idea of taking money, the next question might be taking $1 from the till.
Have you "thought about suicide" is to desensitize you to the real questions. If you think it's a dumb question then they have fooled you.
The manager was using the question in an attempt to determine whether someone was a liar, not a quiz on workplace protocol.
A well-developed code of personal ethics might not matter in the context of burger-flipping, but jobs requiring a high IQ usually also require someone to have principles.
In college I worked at Circuit City selling computers. Lots of similar questions. "Is it okay to take display merchandise if others are doing it?" type stuff. Definitely weeds out some people I guess.
Same here. I worked at Circuit City during college, and had a similar interview, although it was more like an interrogation. I was asked the same question multiple times: "Is it okay to take stuff home from work, even something simple like a pen?" The interviewer kept leaning into me, like a detective questioning a murder suspect, trying to break me. It was bizarre.
Maybe that was a while ago, because almost all of the personality tests that I've had to take are, question: "I enjoy the challenge of collaborating with my coworkers" answer: strongly agree, slightly agree, neither agree nor disagree, slightly disagree, strongly agree
With the questions all being like that with different wording, "I find myself getting frustrated in high stress situations.", "I enjoy high stress situations because they are exciting.", "Being around a lot of people all the time can be annoying", etc.
Over and over and over again for about fifteen minutes.
Well, I guess one way of looking at it is would you rather have the guy who truthfully told you that it was okay to steal $1 from the register, or the guy who lied about saying any amount was unacceptable?
I applied for a software development job at a regional bank and had to take a similar test. Questions along the lines of "When is it appropriate to sell drugs to your coworkers?" I get the feeling it was intended more for tellers and other low level employees given the nature of a lot of the questions, but it had one or two ambiguous questions that tripped me up because neither extreme of the multiple choice options seemed moral.
They never asked me to interview and I wonder if my "wrong" answers to the ambiguous questions disqualified me.
> "I know some employees are going to try to steal from the register, but why would they admit that in an interview?“
A lot of the time, it’s an unfamiliarity with “test taking as being a test of determining theory of mind of the test-giver”.
Rather than answering however they think the test-giver would want the answers to look like, they approach the test with alternative less useful approaches, ones like “holistic reframed hypotheticals” where they’re thinking of the situation in a modified hypothetical with a real world context introduced and with information that might dramatically change one’s answer, such as
“assume you’ve learned a coworker has taken some money out of the cash-drawer, how much money would be your threshold to snitch on them to management versus E.G. just asking them to put the money back?”, for which many people’s answer will not be “even one dollar”.
It is a trained skill to know this is a flawed approach and that broadly, “most tests don’t want you to make outside assumptions or reframe situations, and you should default to using strict and as-literal-as-possible interpretations of questions”.
"How much sawdust is legally acceptable to put in the chicken tenders breading? 10%, 25%, 50%, sawdust in the chicken tenders breading is unacceptable".
I really think in the best case, it's someone in charge of adding criteria to hiring decisions and they pick a personality test as a way to measure and fit a candidate into some box they've arbitrarily chosen for a role. In the worst case they're filtering out neurodivergent people but can't say that because it's illegal. They'll make up reasons like you're listing, but there's not much evidence to the efficacy of these test at evaluating those criteria.
Like 20 years ago, a company was taken to the cleaners because they used a test used by psychologists to evaluate mental health as a personality test in hiring. Now, people who make/use these tests are careful to only use them in ways that healthcare professionals don't. A side effect of that is that any test that would be useful for reliably measuring a candidate's personality/mental fitness would also be illegal. So a lot of these tests are bunk to begin with.
I've thought this of every personality test a job has offered. And in my experience it was never even a good job giving it - the last one I took was for a beer delivery driver 20 years ago.
The tests are usually so obvious, too. Like three awful traits and one good one. Coincidentally(or not?) I was rejected for that job for scoring too high overall - they said there's no way I'd stick around long, and they were absolutely right.
Clever honest people can be moderately successful, but can always be out-maneuvered by the clever dishonest people, thereby limiting how high they can climb,
A small percentage of "clever dishonest people" rule the world. Unless one hits the stratosphere quickly there will be a downfall, because time is the enemy of major dishonesty. In other words, most of the world-ruling class are dishonest, but most dishonest people (even clever ones) are not world rulers.
Compulsively dishonest people don't rule the world at all. If you can't resist stealing petty cash from the Burger King till then you'll eventually be found out and slapped down.
99% honest people rule the world because of the sneaky 1% of cases where they cheat and make it count.
Compartmentalizing by treating business as a “game” that honest people are simply playing poorly seems to be a place many start, if they want to be able to continue to see themselves as honest.
Once it’s just a game, and deception is part of it… why, you’re not even behaving unethically!
Empathy. Remove it. Don't necessarily steal willy nilly, but see people as pawns on a board to get you to the next stage of the game. You're not concerned with doing a good job, you're concerned with learning the players; their personality, their weaknesses, the power structure, etc.
Your goal is to move up the ladder and move quick. Get friendly with boss, the hold it over them. then get to the next step. maybe you need to pretend to fit in, maybe lie about qualifications. That's part of the board. Get powerful people to like you, get powerful tools and resources, and keep moving up.
Many stop around middle management since you start to need more money to push further, but it's a similar game as you go farther up, you just end up fighting against more players that may or may not be cleverer than yourself (and likely much more dishonest).
I think that's it really. You give up a great deal. Dishonest people don't realize how much they've given up. They surround themselves with equally dishonest people, and then wonder why they can't trust anyone.
maybe I'm cynical but I think it's selecting for moderately or reasonably dishonest, the dishonesty of the median. I think you'd have to be extremely honest to think huh, this is an absolutely bullshit test that if I answer honestly on just this part here means I won't get the job I want (assuming that you are only bad on a single metric) but I am going to answer honestly no matter what.
Hmm, but maybe they have that baked into the test!? If you slightly fail one of the bad metrics and none of the others they rate you super honest and hire you immediately! Science says we should definitely try to figure this out.
Realizing the desired outcome a company may desire isn't dishonest. Being agreeable enough to play the game by the rules isn't dishonest.
You'd rather clever enough but defiant employees?
Or not clever and some other combo?
Being honest is realizing your situation and making tradeoffs to prioritize what's important. Pretending that your ability to call out weaknesses in the interview process makes you the best candidate is dishonest. If you feel that's more important you are forgetting why you are part of this process in the first place. If the outcome is they get a better interview process because of your feedback but you don't get the role, you failed in your original purpose. You need to be honest with yourself why you even applied in the first place.
> Realizing the desired outcome a company may desire isn't dishonest. Being agreeable enough to play the game by the rules isn't dishonest.
Answering in a way that is not consistent with what you truly feel or believe is dishonest. I don't think it's an amoral dishonesty, as you say, you've been forced to play this dumb game. There are many cases where being untruthful is not morally wrong.
> Being honest is realizing your situation and making tradeoffs to prioritize what's important.
I wouldn't say that's 'being honest', it's being pragmatic.
> Answering in a way that is not consistent with what you truly feel or believe is dishonest. I don't think it's an amoral dishonesty, as you say, you've been forced to play this dumb game. There are many cases where being untruthful is not morally wrong
Thank you for this reply, I couldn't have said it better. It's important that people realize
1) Representing yourself falsely is dishonest
2) Dishonesty isn't an especially bad thing in many cases. In fact it's socially expected in many cases, such as in interviews.
That doesn't make it less dishonest. It means that a lot of our society is an engine that basically runs on dishonesty.
It took me a while to get that interviewers aren’t really looking for honesty when they ask stuff like “why do you want to work here?”
I mean maybe they are, but they’re gonna be very unhappy with the most-honest answer from 95+% of candidates for the vast majority of employers and jobs.
So of course, you’re supposed to be… quite a bit less honest. And I guess maybe there’s some value in filtering out people who don’t get that? Or who refuse to “play ball” on principle? IDK the reasons, I didn’t make the rules.
I was raised with and internalized honesty as very important, and adjusting to an adult world (mostly—almost entirely, actually—the business world) in which that needed to be judiciously tempered and certain kinds of dishonesty were expected and failure to play along punished, was quite a damn shock. I adjusted eventually but I’ve never really been happy about it.
I ask why people want to work here (or similarly “what do you want from your next position”) as a basic check of whether their and my motivations are aligned and how strong their motivation might be. Sure people can lie, but it also helps clarify if you both have the same ideas about what the role involves short or medium term.
There is not a right answer, but there are some wrong ones that indicate a disconnect that do come up sometimes.
The classic example of requiring dishonesty to pass the test is one I've seen a few times:
"Is it ever ok to steal?"
If you answer anything but "NEVER, and thieves should be publicly drawn and quartered", you won't get the job, even if you have no particular foibles with e.g. inmates in death camps stealing from their captors, etc.
Either you're too stupid to recognize the difficulty in expressing complete and coherent moral directives in 10 words or less, or you're sufficiently coerced by your economic circumstances to bend some of your own ethics.
Obviously, what they want is for you to infer "is it ever ok to steal from your employer?", but again, this is complicated, because every single company that I've taken one of these tests for had robust anti-union rhetoric as part of their onboarding "training, and "be completely ready to work when you clock in", "your whole checklist must be complete before leaving" and "you must clock in and out only at the designated time" in their stated expectations for all workers. In other words, making any attempt to receive all the wages you are entitled to under the law is considered "theft" by the company, and they'll frequently have such rhetoric in the same training packet as the anti-union rhetoric.
These personality tests are perverse-incentive city, and clearly nobody requiring them has a high enough opinion of the people expected to take them to recognize that.
Would you say the absence of humility always equates with dishonesty
If I can't see my mistakes and failures, I would say I have zero ability to be honest; maybe I'm not 'lying' as such; I'm so far gone I don't even know I'm lying
Both. The entire concept of "professionalism" is based around the idea that certain people should be dishonest about themselves in public, for the sake of others' comfort.
If a coworker can't handle a woman wearing pants instead of a skirt, can't handle a black person wearing their hair in a way that's comfortable, or can't handle a queer coworker dressing in queer ways... They're the problem. Not the person who's "unconventional".
All of those things have been called "unprofessional" as a way to oppress minorities.
Covertly flirting with your female colleague in ambiguous ways after she asked you not to and then pretending you didn't do anything, asking your black colleague if he "knows any rappers", and wearing a dress to a company dress-up party when you are in no way trans then claiming to be "trans until tomorrow" and laughing loudly are also all unprofessional.
How is any of that related to the issues I raised? I never argued that any of that was acceptable.
I'm not arguing that anyone should be able to do anything in the workplace, and that is a bad-faith reading of what I said.
People are assholes. And assholes need to be dealt with. But the term "professional" is consistently abused as a tool to oppress people.
I am arguing that the general (American) expectations of "professionalism" are deeply influenced by hateful people, and we should question those standards.
My point was that general expectations are exactly what professionalism is and they reflect the broader society you're in, and there's nothing wrong with professionalism as a concept that isn't also wrong with everything else. We shouldn't question professionalism in isolation because there's no point to doing so: it's just a convenient mirror of broader society used to beat on workplaces for doing what everyone else is also doing.
That last one may well be professional enough to win you business awards, if you do it boldly enough - as in the case of Credit Suisse director Pips Bunce:
Yes, but the topic above was social filtering -- things people say and do -- not identity or minority status. When I say 'professionalism' in the context of social filtering, I am talking about the things people say and do to each other in the workplace.
I started the topic, and you chose to respond to it. The topic and contest is "the concept of professionalism is used as a tool to oppress people" (although I phrased it gentler). I said nothing about social filtering.
You chose to respond with something that just didn't address the issues I raised.
For you now to claim that I'm going "off topic" when you just ignored the original prompt, is absurd.
The first comment in this thread is about selecting images in FedEx's personality test, the second is surmising about what they are really testing for, the third is about whether dishonestly selecting those images constitutes lying, and the fourth is my question:
"Does social filtering constitute dishonesty or professionalism?"
Your highest comment is the fifth in depth, and everyone seemed to be confused about what you were getting at, because we were all talking about selecting images in a personality test during an interview, not talking about people's personal identity.
I entirely disagree with that being what the concept of "professionalism" is based on, but I'm also not entirely sure what you're alluding to here, so grain of salt.
Primarily, I'm alluding to it being considered "unprofessional" for queer people to be themselves in the workplace, as that is the particular thorn I've been pricked with.
But there are other fun ways "professionalism" has been used to oppress people - from the way Women are expected to dress, to Black hair being treated as unacceptable.
OK, so you aren't really talking about professionalism. You're talking about people using a phony excuse to enable outright discrimination -- which is itself very unprofessional behavior.
I think its insurance against discrimination lawsuits. There is no obligation for the employer to reject an application for failing the test, but if an applicant is rejected, there is a good chance they can use the test as something to point to that gave them doubt.
This is true of job interviews generally. It’s a game to see if you have enough sense to predict and give answer they want (not the unvarnished truth).
1) bright enough to answer to achieve just about any desired outcome (usually not a high bar),
2) socially/politically aware enough to realize which outcomes will be good, and which will be bad; and,
3) agreeable/compliant enough to go ahead and game the quiz to achieve a good outcome without raising a fuss.